PetPA

Terms & Conditions

Effective date: 3 October 2026

These Terms of Service govern the use of the PetPA website, software platform and related services provided by Outfitt PA, trading as PetPA (“PetPA”, “we”, “us” or “our”).

By creating an account, starting a free trial, purchasing a subscription, or using PetPA, you agree to these Terms.

1. About PetPA

PetPA is a digital breeder-management platform designed to assist breeders with managing information relating to their breeding operation.

Depending on the features available in your account, PetPA may assist with the management of:

dogs and other breeding animals;

pedigrees and parent relationships;

heat cycles;

matings;

pregnancies;

litters;

puppies;

waiting lists;

reservations;

deposits and payments;

pet owners and buyers;

vaccinations;

deworming;

veterinary and health records;

microchip and registration information;

documents;

photographs;

tasks and reminders; and

puppy handovers and related records.

PetPA is a management and record-keeping tool. It does not replace veterinary, legal, accounting, breeding, animal-welfare or other professional advice.

2. Eligibility and account responsibility

You must provide accurate and current information when creating or using a PetPA account.

You are responsible for:

maintaining the confidentiality of your login details;

all activity performed through your account;

ensuring that information entered into PetPA is accurate;

managing access granted to staff, assistants, pet owners or other users associated with your account; and

notifying PetPA if you believe your account has been accessed without authorisation.

You may not share login credentials in a way that compromises the security of the platform.

3. Free trial

PetPA currently offers eligible new breeder customers their first month free.

No setup fee is charged.

The free trial is intended to allow breeders to evaluate the platform before becoming paying subscribers.

PetPA may change or withdraw promotional or free-trial offers for future customers. Any change will not retrospectively alter a trial already granted unless reasonably necessary due to misuse or fraud.

4. Pricing and subscriptions

PetPA's current standard pricing is:

Monthly subscription: R99 per month
Annual subscription: R990 per year

The annual subscription represents approximately two months free compared with paying the monthly subscription for twelve months.

All core PetPA features included in the applicable subscription are provided without feature tiers unless otherwise stated on the website.

Current pricing is displayed at www.petpa.co.za.

PetPA may change its pricing in future. Existing customers will be notified of material subscription price changes before those changes take effect.

5. Payment

Subscription fees are payable in advance for the applicable subscription period.

Payments may be processed by third-party payment providers, including Paystack.

PetPA does not require customers to provide payment-card details directly to PetPA where those details are securely collected and processed by the payment provider.

Customers are responsible for ensuring that their payment details remain valid and that sufficient funds are available for subscription payments.

6. Cancellation

Monthly subscriptions are offered on a month-to-month basis and may be cancelled at any time.

Cancellation prevents future subscription renewals. Unless applicable law requires otherwise, access may continue until the end of the period already paid for.

Annual subscriptions may also be cancelled to prevent renewal for the following subscription year.

Cancellation requests may be submitted to:

info@petpa.co.za

Customers should cancel before the next scheduled billing date if they do not wish the next subscription payment to be processed.

Nothing in these Terms limits any cancellation right that a consumer may have under applicable South African law.

7. Refunds

PetPA provides a free first month so customers can assess the service before becoming paying subscribers.

Once a subscription payment has been processed, payments are generally non-refundable, including where a customer:

changes their mind;

does not use the platform;

uses only part of a paid subscription period; or

cancels after a subscription payment has already been processed.

PetPA does not ordinarily provide pro-rata refunds for unused subscription periods.

However, nothing in this Refund Policy excludes or limits any refund, cooling-off, cancellation or other consumer right that cannot lawfully be excluded under applicable South African law.

If you believe you were charged incorrectly, please contact:

info@petpa.co.za

8. Customer data

Customers retain responsibility for the information they enter or upload to PetPA.

This may include:

animal records;

breeder records;

pet-owner information;

health and vaccination information;

registration information;

photographs;

documents;

waiting-list information; and

reservation and payment-related records.

You confirm that you are authorised to collect, store and use personal information that you enter into PetPA.

Breeders remain responsible for complying with applicable privacy and data-protection requirements in relation to their own customers, staff and other individuals.

9. Acceptable use

You may not use PetPA:

for unlawful purposes;

to store or distribute illegal material;

to harass or harm another person;

to gain unauthorised access to another account;

to interfere with the operation or security of PetPA;

to introduce malicious software;

to attempt to reverse-engineer the platform except where expressly permitted by law; or

in a manner that infringes another person's intellectual-property or privacy rights.

10. Animal health and breeding information

PetPA may store or display vaccination dates, breeding information, health records, reminders and other animal-related information.

These features are provided for record-keeping and organisational purposes only.

PetPA does not diagnose animals, provide veterinary treatment, determine whether an animal is fit for breeding, or guarantee the accuracy of information entered by breeders or other users.

Veterinary and breeding decisions should be made with appropriately qualified professionals where necessary.

11. Availability of the service

We aim to keep PetPA available and operating reliably.

However, access may occasionally be interrupted due to:

maintenance;

software updates;

internet or hosting outages;

third-party service interruptions;

security incidents; or

circumstances outside our reasonable control.

PetPA does not guarantee uninterrupted or error-free access at all times.

12. Intellectual property

The PetPA name, branding, software, design, workflows, database structure, website content and other proprietary material remain the property of PetPA and/or its licensors.

Customers receive a limited right to use the platform for their own legitimate business purposes while their account is active.

No ownership rights in the PetPA platform are transferred to users.

13. Suspension or termination

PetPA may suspend or terminate an account where reasonably necessary, including where:

subscription fees remain unpaid;

the platform is being misused;

fraudulent activity is suspected;

a serious security risk exists;

these Terms are materially breached; or

continued use would expose PetPA or another person to legal or security risk.

Where reasonably possible, we will provide notice before suspending an account.

14. Limitation of liability

To the fullest extent permitted by applicable law, PetPA will not be responsible for indirect or consequential loss arising from use of the platform.

PetPA does not guarantee:

the accuracy of information entered by users;

breeding outcomes;

veterinary outcomes;

sales or reservation outcomes;

kennel profitability; or

regulatory compliance by individual breeders.

Nothing in these Terms excludes liability that cannot legally be excluded under South African law.

15. Changes to these Terms

PetPA may update these Terms from time to time.

Material changes affecting existing subscribers will be communicated where reasonably required.

The latest version will always be available on the PetPA website.

16. Governing law

These Terms are governed by the laws of the Republic of South Africa.

17. Contact

Questions about these Terms can be sent to:

PetPA
Operated by Outfitt PA
Email: info@petpa.co.za
Website: www.petpa.co.za

2. PETPA PRIVACY POLICY

Effective date: 3 October 2026

PetPA respects the privacy of its customers and users.

This Privacy Policy explains how Outfitt PA, trading as PetPA, collects, uses, stores and protects personal information when you use the PetPA website, platform and related services.

1. Information we may collect

Depending on how PetPA is used, we may process information including:

Account and breeder information

name;

email address;

phone number;

business or kennel name;

physical or business address;

subscription status; and

communication preferences.

Pet-owner and customer information

Breeders may enter information relating to their customers, including:

name;

email address;

telephone or WhatsApp number;

physical address;

linked pets;

reservations;

collection or handover information;

documents; and

payment-related records.

Animal information

PetPA may process records relating to animals, including:

registered name and call name;

breed;

sex;

date of birth;

colour and markings;

microchip number;

registration information;

pedigree;

sire and dam;

breeding history;

litter information;

photographs;

vaccination records;

deworming information;

veterinary records;

genetic or health-test information; and